FAQS

FaQs. General Information

Q: What’s this material? Is that real leather?

A: Please send which design you are asking, different design have different kind of leather.
But all of the link in our web are made of real leather or Carbon fiber (High quality end)

Q: Can you do RFID blocking protection?

A:Yes, we can make the product with RFID blocking function if needed.

Q: Can you do pigskin or sheep skin?

A: Yes, we can.

Q: How much for the sample fee?

A: 1. Stock Sample: we can arrange to you with the a little higher price than the mass production
2. Custom sample: it depend on the design, you could send the logo in inquiry for asking the drawing made for your checking firstly

Q: Can the sample charge be refunded or deducted from the payment for goods?

A:Yes, the sample fee can refund to you after you place an order accordingly.

Q: How can i get the unit price for the design i like?

A: Send the inquiry about which design to the custom service. And we will reply you within 24 hours. If possible, please list all the details you need, then it will be good for our communication in high efficiency

Q: What’s the shipping fee?

A: It depend on the packaging & Quantity & the destination.
We provide different packaging and it will effect the shipping fee accordingly.
Once you confirm them, then we can check with the shipping agent (DHL & FedEx & UPS & TNT)
Shipping fee sometimes is estimated because design change (weight change), and we follow the principle: refund the overcharge fee & demand for the shortage in fee while the real bill from the agent.

Q: What’s your payment term:

A: Our Payment term is flexible
Alibaba Trade Assurance Order, T/T, Western Union, E-checking, Credit Card, Escrow.
And Paypal only for sample fee
normal paying 40% deposit and the balance paid before delivery.

Q: How many days i can get the sample?

A: Normally for the stock sample. We can arrange the shipping out within 1-2 days Custom Sample, it need about 4-6 working days

Q: How many days the sample delivery to our place?

A: DHL: 3-4 days (Suggestion);    Fedex: 4-6 days
UPS: 3-5 days               TNT: 4-7 days

Q: How many days for mass production while we order?

A: Normally it takes about 12-14 working days. But it depends on the quantity you order

Q: Can we make the Branded logo leather item and branded logo on the gift box?

A: Yes. OEM order/Custom logo on leather is available
Logo effect: Embossed (Hot stamp) & printed & engraved

Q: Can i send you just some pictures, and you can offer and even make sample?

A: Yes, We can offer the price and even make sample according to your pictures depend on our experience
But please give the HD pictures. It will be easy to check which kind of leather.

Q: How to cooperate with us?

A: Send us inquiry— receive our quotation—negotiate order details— confirm the sample—sign the contract—pay 40%deposit—mass production—cargo ready—balance/delivery—further cooperation.

Q: Do you have Amazon shipment experience

A: Most of our clients are Amazon Sellers (US & CA & DE & UK)
With several years experience, FBA shipment directly to Amazon Warehouse is available.

Q: How we control the quality?

A: We do quality control: Leather Material quality inspection — Accessories quality inspection — Logo mold inspection (correct or not) — self-finished quality inspection — finished product
quality inspection — Gift box inspection — carton packaging inspection.
Any quality issue. We will provide the professional solution to deal with it.

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